SHIPPING & RETURNS
We typically send out your delivery the next working day. Depending on which postal option you select at the checkout we can send these first or second class.
We do work hard to get your orders out as quickly as possible.
If you urgently need your products, maybe as a late present for someone we can arrange special delivery. The cost of this will depend on where you live and when you need it. Please contact us at email@example.com and we will do what we can to help.
All of our post is sent Royal Mail or Parcel Force if over 2kg. We regret that there may be a surcharge for The Highlands & Islands dependent on weight, but we will always work to avoid this.
ROYAL MAIL 2ND CLASS DELIVERY FROM DISPATCH – £1.50
ROYAL MAIL 1 ST CLASS DELIVERY FROM DISPATCH – £2.50
ROYAL MAIL 48 HOUR PARCEL DELIVERY FROM DISPATCH – £2.99
ROYAL MAIL 24 HOUR PARCEL DELIVERY FROM DISPATCH – £3.99
If you are not satisfied with your product then please drop us a message so we can help.
Decide you don’t want something when it arrives, we understand – sometimes this happens!
We will happily refund your money, however there are a few conditions:
The items must be returned within 14 days of purchase
You must contact us at firstname.lastname@example.org and follow the returns instructions (How Do I Return My products – Under FAQ)
The product must not be used and returned in the condition it was sent
If it was received damaged please explain this and take a photograph so we can see the issue.
It must be returned in the original packaging and if it was a bundle product all products must be returned
Claims for damaged or missing goods must be made within 5 days.
With the exception of faulty goods, postage charges are not refundable.
As soon as your items arrive we will issue a refund (excluding shipping costs) and send you an email to confirm.
Please send items tracked and keep proof of receipt until a full refund has been issued as we cannot take any responsibility for lost items.
If you have any questions about your product or returning them please email us at email@example.com
We are always looking for ways to be as environmentally responsible as possible. We strive to use recycled paper packaging and boxes that our own suppliers have delivered to us.